About Us

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WELCOME

Welcome to Premier House. We offer a range of high quality products for your home and garden. Our range includes bar fridges, pool heaters, pool pumps and filters, spa pumps, pond pumps and other home items.

Details of our ranges include:

Bar fridges; glass door bar fridges, Black PVC glass door bar fridges, under bench bar fridges, small bar fridges,under counter fridges, Black PVC bar fridges, 1 door bar fridges, 2 door bar fridges, 3 door bar fridges.

Pool Equipment; full range of electric pool heap pumps for pools ranging from 20,000 litres to 200,000 litres, energy efficient DXD pool pumps, DXD pool pumps with skimmers, pool sand filters, Pool Chlorinators, Cartridge Filters and much more   

Pond Pumps; full range of fish pond pumps, pond filters, pond fish feeders, fish tank pumps, indoor water feature fountains.

 

We are constantly adding to our product range, so check back regularly to see what great products are on offer.

 

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EASY PAYMENT OPTIONS

For your convenience we accept the following payment options:

Direct Debit 
Deposit to -
Diversified Trading Pty Ltd, NAB  BSB 083 266, Account 86 433 6353
Please allow 1-2 days for your payment to show, especially if paying after 4pm or weekends, public holidays. 
Money Order
We accept Australia Post Money orders via Mail
Make out to - Diversified Trading Pty Ltd
Please mail to - P.O Box 11 Foster, Victoria 3960

PayPal
We also accept PayPal.
Please allow 1-2 days for your payment to show, especially if paying after 4pm or weekends, public holidays. 

OTHER - Pay by Phone

If you wish to collect your item from one of our warehouses, please use this payment option.

Please call us to arrange 0356821551

zipPay

Buy now. Pay later. Interest Free

 


GUARANTEE

All units are Brand new from the manufacturer.

They have a 12 month manufacturer's parts warranty.
We offer a 30 day money back satisfaction guarantee
(freight charges not included).


(Original undamaged item in same condition and Original packaging must be received, buyer to pay return freight).

 

SHIPPING

We can ship to virtually any address in the world. Note that delivery.jpgthere are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.

 

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

 

SHIPPING GUIDELINES

  • Your item will be shipped to your registered address.
  • Please make sure your delivery information is up to date before checking out, and that you supply an attended address.
  • Please provide your mobile phone number and the contact number of the delivery address, this will assist with the dispatch and delivery of your item.
  • All items with Free Shipping will be sent with Australia Post.
  • All other items will be sent with a Courier
  • Tracking: you will be provided with a tracking number and contact option for the carrier, Premier House does not actively track once dispatched and received by the carrier. Customers are required to track and contact the carrier in the first instance to ensure they are aware of the status and location of their item.
  • Premier House is happy to assist with any shipping and delivery issues, but accept no responsibility for delay of delivery or customers not tracking, receiving or collecting promptly.
  • If you do not wish to use this service, you are welcome to pick-up or arrange your own transport, a picking, labelling and dispatch fee applies. Please note, Premier House is not liable for any loss or damage due to self-arranged collection or damage in transit.
  • 3rd party carrier collection incurs a $25 handling fee for labelling and loading, (charged by the warehouse) and that any damage in transit is not covered by us



DELIVERY - COURIER

  • Delivery of the Goods supplied by Premier House to you shall be taken to occur upon the Goods being unloaded at the address specified by you in your order.
  • Delivery of the Goods will be 'curb side delivery only'.  This means the delivery will be to the closest practical point (for the driver) of the building or a loading dock only. Upstairs, Inside or unassisted deliveries are not possible.
  • We can request a call prior, however we cannot guarantee nor do we have direct contact with the driver. Please track and contact the courier customer service team.
  • Delivery Fee includes one (1) delivery attempt only. You acknowledge that you will be responsible for all attempted delivery & redelivery charges incurred by Premier House as a result of your failure to be present or accept prompt delivery of goods.
  • The driver will require assistance. We cannot guarantee a tailgate service without extra charge. You can request a guaranteed “tailgate” service prior to dispatch. If you do not request and pay for a tailgate service you are deemed to have accepted the delivery terms including assistance, a refusal by you or the driver will incur extra redelivery charges or a depot pick up.
  • You must inspect the Goods at the time of delivery and sign for in good condition, if the item is not in good condition you must notify the driver and Premier House immediately on 0356821551 before accepting the goods or releasing the courier.  We will require photographic proof or other evidence in the event of an insurance claim. (Carton damage alone is not a reason for refusal of delivery)


INSURANCE

  • Please note: shipping and insurance is offered and provided by the carrier, Premier House is not the carrier or insurer and will not be liable for any delays, damage, or denial of any claim.
  • In the rare event of a product arriving damaged, a claim with the carrier or insurance provider will need to be made. This may take approximately 7 -10 working days.
  • Immediate replacement of the item is not possible until the carrier or insurer has processed and approved the claim.
  • If you do not wish to use this service, you are welcome to pick-up or arrange your own transport, a picking, labelling and dispatch fee applies. Please note, Premier House is not liable for any loss or damage due to self-arranged collection or damage in transit.
 

AUSTRALIA POST

  • Your freight will be sent via Australia Post on your behalf to the address supplied, your tracking number will appear on your sales receipt.  You must use this number to track your item by logging onto the Australia Post website.  Please allow 3-12 hours for tracking to show.
  • If the nominated address is unattended when the driver attempts delivery, they will return the freight to the local post office and leave a card in your letterbox so you can collect it from the Post Office. 
  • It is the customers responsibility to track and collect promptly if required, your delivery includes one (1) delivery only, any item returned to Premier House, that requires re posting, will incur addition postage fees to the customer.
  • Please note Premier House does not actively track your parcel once dispatched. 
     

LOCAL PICK-UP / WAREHOUSE COLLECTION

Not all items available at all locations. Payment is to be made prior to pick up, either by Credit card over the phone or Direct Deposit. (Please note PAYPAL not available for this service.)

  • Premier House offers local pick-up/collection for some items, if arranged prior.
  • Subject to confirmation by us of stock availability at the warehouse,
  • We advise customers to use our shipping service to ensure that goods are delivered safely and securely.
  • Item collections will require a suitable ute or trailer, please note items can not be laid down or loaded into an unsuitable vehicle by the warehouse.
  • You are most welcome to pick up. Our products are stored at an independent third-party warehouse; OHS and pickup rules apply:
  • The warehouse will require a copy of your sales receipt, your vehicle rego number & a copy of your driver’s licence.


Pick up Points available at

  • Moorabbin, VIC
  • Rocklea, QLD
  • Hazelmere, WA
  • Monday - Friday: 9 AM to 3 PM