The Water Cleanser has been used all around the world with far-reaching applications with natural probiotics to maintaining precise probiotics for the health of potable water from village wells in third world countries to the water health in small fish tanks at home.
The initial product for the aquarium industry was launched in 2009, from there the pool products were developed and now it is providing clean water worldwide.
The Water Cleanser is not a substitute for Chlorine; it assists the use of chlorine to eliminate chlorinated hydrocarbons which occur in pools over time. Chlorinated hydrocarbons are extremely poisonous and they mess with the pool’s functioning system. They originate from natural oils from our bodies; that’s why allowing dogs in pools makes maintaining a healthy pool extremely difficult, as dogs produce more natural oils from their skin than humans.
An oil molecule attaches to two chlorine molecules to create a chlorinated hydrocarbon. The Water Cleanser enhances naturally occurring Bacillus Bacteria species which produces enzymes that crack this attachment and turn the oil molecule into carbon dioxide, then releasing the chlorine molecules. This then allows your pool to function in the way it was designed.
This natural system stabilizes chemicals within your swimming pool system as they can now function according to how they were meant to.
You can’t use flocculants with Alloys in them with The Water Cleanser as these alloys kill the good bacteria growing on the block, causing the collapse of your pool system.
All our products are backed by a 1 year onsite and 3-year parts manufacturers warranty as specified on the product page. The specific warranty term for a product can be found under the WARRANTY section of the product specifications. The warranty exceeds the consumer warranties and guarantees under Australian Consumer Law. Warranties are for the Original Owner in the Original location.
We aim to assist promptly and professionally. Your cooperation and patience will help us resolve your issue more quickly. In most instances we can resolve your concern without a site visit; most issues are resolved promptly with customer assistance.
When you call for service, please note that our customer service team cannot send a technician, without first following our “Trouble Shooting and Diagnosis” procedure.
We will require your assistance in the first instance to "Trouble Shoot" (This is to avoid you paying for an unnecessary service call fee charged by the service agent). This may involve sending us photos, adjusting settings, testing and ensuring the unit has been installed and operated with best practice.
Before calling for service, please read all instructions carefully and ensure the item is correctly setup.
Please also ensure you have the following information, have confirmed the following and can provide.
Our customer service team maybe unable to assist you further, if you cannot provide requested information.
The best solution to any product fault depends on the nature of the fault itself, and each fault will be given a solution to best solve your problem.