Buy Water Cleanser Swimming Pool Block

Quantity	Image	Name	Price
		The Water Cleanser - 16 Ball pack single	$44.95 In stock
		The Water Cleanser - 4 Ball pack single	$17.95 In stock
		The Water Cleanser - Industrial block 1kg	$125.00 In stock
		The Water Cleanser - Industrial Block 3kg	$375.00 In stock
		The Water Cleanser - Pond Block 200gm	$39.95 In stock
		The Water Cleanser - Pool Block 230gm	$39.95 In stock

Description

The Water Cleanser Swimming Pool Block

Suitable for Salt Water and Chlorine Swimming Pools. Keeps your Swimming Pool Crystal Clear and stabilizes chemical usage.

Bring your Water back to its natural state

The Water Cleanser has been used all around the world with far-reaching applications with natural probiotics to maintaining precise probiotics for the health of potable water from village wells in third world countries to the water health in small fish tanks at home.
The initial product for the aquarium industry was launched in 2009, from there the pool products were developed and now it is providing clean water worldwide.

What's in your pool?

The Water Cleanser is not a substitute for Chlorine; it assists the use of chlorine to eliminate chlorinated hydrocarbons which occur in pools over time. Chlorinated hydrocarbons are extremely poisonous and they mess with the pool’s functioning system. They originate from natural oils from our bodies; that’s why allowing dogs in pools makes maintaining a healthy pool extremely difficult, as dogs produce more natural oils from their skin than humans.

What actually occurs?

An oil molecule attaches to two chlorine molecules to create a chlorinated hydrocarbon. The Water Cleanser enhances naturally occurring Bacillus Bacteria species which produces enzymes that crack this attachment and turn the oil molecule into carbon dioxide, then releasing the chlorine molecules. This then allows your pool to function in the way it was designed.

This natural system stabilizes chemicals within your swimming pool system as they can now function according to how they were meant to.
You can’t use flocculants with Alloys in them with The Water Cleanser as these alloys kill the good bacteria growing on the block, causing the collapse of your pool system.

Value & Benefits

Clearer Water
Cleaner, Healthier Water
Dramatically less chemical use
Reduces need for cleaning
It is completely natural, safe and environmentally friendly
Improve the efficiency of your pool
Acts as a natural flocculent

How to use The Water Cleanser for swimming pools

Place block in the skimmer box
Suitable for salt and freshwater pools
For best results, water temperature needs to be under 34ºC
If your pool is cloudy or dirty we recommend doubling the dosage for the first time.
This product will not work with UV lights
DO NOT leave The Water Cleanser block in direct sunlight when out of the water as it will melt! Place the block in the shade whilst cleaning the skimmer box or vacuuming.
DO NOT use flocculants with The Water Cleanser

Specifications

T&C's, FAQS, Service & Warranty

WARRANTY STATEMENT

All our products are backed by a 1 year onsite and 3-year parts manufacturers warranty as specified on the product page. The specific warranty term for a product can be found under the WARRANTY section of the product specifications. The warranty exceeds the consumer warranties and guarantees under Australian Consumer Law. Warranties are for the Original Owner in the Original location.

SERVICES

How will my product fault be solved?

We aim to assist promptly and professionally. Your cooperation and patience will help us resolve your issue more quickly. In most instances we can resolve your concern without a site visit; most issues are resolved promptly with customer assistance.

When you call for service, please note that our customer service team cannot send a technician, without first following our “Trouble Shooting and Diagnosis” procedure.
We will require your assistance in the first instance to "Trouble Shoot" (This is to avoid you paying for an unnecessary service call fee charged by the service agent). This may involve sending us photos, adjusting settings, testing and ensuring the unit has been installed and operated with best practice.

Before calling for service, please read all instructions carefully and ensure the item is correctly setup.
Please also ensure you have the following information, have confirmed the following and can provide.

Please also ensure you have confirmed and can provide the information:

Proof of purchase - (Please provide your date of purchase, address, model number)
Serial Number of the unit - A Photo will be required.
Installation – Has the unit been installed in accordance with the manufacturer’s instructions. A photo will be required. Picture of the unit showing wide shot and also the controller/Contents (if applicable)
Operation – Has the unit been used for its primary purpose, installed and operated accordingly. Be prepared to help “trouble shoot” the issue and provide further assistance, photos or information.

Our customer service team maybe unable to assist you further, if you cannot provide requested information.

What to expect:

The best solution to any product fault depends on the nature of the fault itself, and each fault will be given a solution to best solve your problem.

If the unit has found to be incorrectly installed it will need to be rectified (by the customer) before further troubleshooting or assistance can be offered.
Self-Help Solutions: Wherever possible – Premier House requires customers to use “Self Help” solutions. For example, if a minor setting needs adjustment as per a product manual or our instructions or if an electrical plug has come undone in transport, the customer can rectify the situation quickly and effectively by following our simple solutions.
Adjustments: If the fault can be solved with a small adjustment such as to the item’s control panel, we will immediately advise you on how to do it.
Spare Parts: If the fault can be solved with the provision of a spare part(s) – we will immediately send you the spare part(s)
Repair: If we can not resolve via the above, we will send a technician, subject to the service call provisions and terms.
Replacement: If the fault falls within our warranty policies and can only be solved by the provision of a replacement but not a spare part/Service Call – (at our discretion) we will send you a replacement as soon as possible. Please note that Premier House may or may not require the return of the faulty product prior to sending a replacement, (at our sole discretion).
Credit/Full Refund: If the fault cannot be solved with a spare part/Repair and no replacements are available within 4 weeks, and no alternative products are to your liking, we will offer you a full refund or store credit should you so choose. (The full refund will not include postage/freight fees which will be deducted from the total as per our returns policy and general terms).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Callout/Service Calls:

Please note: whilst every effort will be made to provide prompt service, we cannot guarantee or provide immediate or next day service. Service call will be made at the first availability of a suitable service agent. This may take 7-14 days.
If you require a call out and we find that the fault is not covered by the warranty, you are responsible for our standard call out charge. If you wish to have the relevant component repaired or replaced by us that service will be at your cost. Where a failed component is replaced under this warranty, the balance of the original warranty period will remain effective. The replacement does not carry a new warranty.
Where the unit is installed outside the boundaries of a metropolitan area as defined by us or further than 25 km from either the metropolitan capital CBD or a regional Accredited Service Agent's office, the cost of additional transport, insurance and travelling between the nearest Service Agent’s office, the travel or additional cost shall be the owner’s responsibility.
Unit must be in a readily accessible and safe location. Please ensure this is done prior to a site visit/service call. The cost of making the unit readily accessible is the responsibility of the customer.
Where the unit is installed in a position that does not allow safe or ready access, the unit will not be able to be serviced and a futile service call out fee or waiting time will be charged at the discretion of the service agent.
Should it prove difficult to diagnose the fault or perform the repair work in the space or environment provided, or if the unit is located outside the service area then the unit will need to go off site (at the customers expense) for repair and return.
This warranty only applies to the original and genuine unit in its original installed location and any genuine replacement parts

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