Buy Swimmax Traditional 14kW Pool Heat Pump

Additional Services
Extend your Warranty
Tailgate Service

Description

SWIMMAX 13.5 kW TRADITIONAL POOL HEAT PUMP

With ABS No Rust Exterior Case

Recommended for Pools up to 65,000 L

(*Subject to pool type, desired use, prevailing weather in your location, see FAQ's for more information).

Easy to Install

The pipe installation can be done by yourself if you are handy, or by your local plumber.
Swim All Year Round

Stay fit, have fund and get year round value from your pool investment
Economical & Quiet to Run

Pool heat pumps are very efficient, converting the power used and returning five times or more the energy as heat.

KEY FEATURES

ABS Cabinet
Auto Flow Switch
Titanium Heat Exchanger

Automatic Heating & Cooling
Quiet Operation

IMPORTANT!

All Swimmax Heat Pumps have been TESTED & CERTIFIED TO AS/NZS 60335
The Australian Standard that deals specifically with Heat Pumps.
Do NOT put your family's safety at risk.
Only purchase a certified Swimmax Heat Pump.
Any heat pump that hasn't been tested by an accredited body and meets the requirements of the Australian Standard is potentially dangerous.
Only sellers who can provide an accredited certificate truly meet the Australian Standard.
Some sellers claim they Meet the Standard, This does not mean TESTED and CERTIFIED.
We use and have certificates from SGS & TUV

Please choose your Pool Heat Pump retailer carefully. You only want to purchase 1 heat pump for your pool, Buy the Best you can.

ECONOMICAL AND QUIET TO RUN

Pool heat pumps are very efficient, converting the power used and returning five times or more the energy as heat.

This unit returns 13.23KW + in heat output for only 2.3KW of electricity input.(The heat output will rise along with the outside temperature). Another way of looking at it is, for every $1 of power input you get $5-$6+ of heat! This compares with resistance heaters, like your spa which may heat an element and return only 1kw of heat for every 1kw of electricity in, or only $1 of heat for every $1 you spend.

Heat pumps are also considerably cheaper to run than electric or gas heating saving you up to 75%, Solar heating tubes on your roof require a lot of plumbing to install, need a pump to run, can be unsightly and NEED THE SUN! You can run your Swimmax Pool Heat Pump 24/7 quietly and economically in the cold and without the sun! They will work in temperatures from -15 degrees c to + 43 degrees c.This Swimmax Pool Heat Pump is also quiet at 51 DB(a)

Just turn it on!

* cost to produce 1 Million BTU of Heat, comparison % & price will vary.

INSTALLATION

The pipe installation can be done by yourself if you are handy, or your local plumber.

With 40mm High Pressure PVC pipe (class 12 - 50mm external) simply have your pool heat pump inlet and outlet connected to your pool filter system outlet and inlet, after your pool pump.

Bypass valves as per diagram in picture gallery are required to balance water flow through the pool heat pump for optimum performance.
Then have an electrician install a Suitable power supply on its own circuit with RCD and turn it on!

Swimmax Installation Diagram

Diversion Setup

Check our heat pump kit to complete your setup.

> Heat Pump Installation Kit (40mm valve)
> Heat Pump Installation Kit (50mm valve)

HOW THEY WORK

Pool heat pumps work exactly the same way as your air conditioner or fridge, they extract the ambient temperature from the surrounding air, even in winter. This heat is absorbed by the refrigerant gas, compressed and further heated, Then rather than heating the air like an air conditioner, they heat the water via the Titanium Heat Exchanger Coil and return it to your pool.

HEAT PUMP LOCATION

The unit will work properly in any desired location as long as the following three items are present:

Fresh Air
Electricity
Swimming pool filters

The unit may be installed in virtually any outdoor location as long as the specified minimum distances to other objects are maintained (see drawing below). Please consult your installer for installation with an indoor pool. Installation in a windy location does not present any problem at all.

WHATS INCLUDED

Item	Quantity
(1) Swimmax Traditional 13.5 kW Heat pump	x1
(2) Barrel unions	x2
(3) 10m wire cable - controller	x1
(4) Aus Standard cable	x1
(5) Instruction Manual	x1
(6) Heat Pump Cover	x1

Specifications

Model	Swimmax Traditional 13.5
Performance at Air 28C. Water 28C. Humidity 80%
Input Power/ Heating Capacity	13.5 kW
Input Current/ Power consummation	.2.33 kW
COP	5.8
Performance at Air 24C. Water 24C. Humidity 70%
Input Power/ Heating Capacity	13.23 kW
Input Current/ Power consummation	2.32 kW
COP	5.68
Performance at Air 15C. Water 26C. Humidity 70%
Input Power/ Heating Capacity	9.2 kW
Input Current/ Power consummation	2.14 kW
COP	4.3
General Info
Compressor Type	Rotary / R32 (GMCC Inverter)
Voltage / Power Supply	220-240V/50Hz/1PH
Rate Current	10.3 A
Minimum Fuse	20AMP – Hard Wired
Max Pool Volume	65,000 L
Water Flow (m3/h)	4 - 7.9
Water Pressure	15 kpa
Condenser	Twist-titanium tube in PVC
Water Connection	40mm/1.5"HP
Fan Qty	1
Fan Speed	650 RPM
Power Input of fan motor	120 W
Noise at 10m	44 dB(A)
Noise at 1m	54 dB(A)
Dimension/Weight
Net weight	79 kg
Gross weight	94 kg
Net dimension (mm)	1045 x 440 x 710
Packing dimension (mm)	1121 x 510 x 740

Shipping, Delivery & Return Policy

SHIPPING GUIDELINES

Your item will be shipped to your registered address.
Please make sure your delivery information is up to date before checking out, and that you supply an attended address.
Please provide your mobile phone number and the contact number of the delivery address, this will assist with the dispatch and delivery of your item.
All items with Free Shipping will be sent with Australia Post.
All other items will be sent with a Courier
Tracking: you will be provided with a tracking number and contact option for the carrier, Premier House does not actively track once dispatched and received by the carrier. Customers are required to track and contact the carrier in the first instance to ensure they are aware of the status and location of their item.
Premier House is happy to assist with any shipping and delivery issues, but accept no responsibility for delay of delivery or customers not tracking, receiving or collecting promptly.
If you do not wish to use this service, you are welcome to pick-up or arrange your own transport, a picking, labelling and dispatch fee applies. Please note, Premier House is not liable for any loss or damage due to self-arranged collection or damage in transit.
3rd party carrier collection incurs a $25 handling fee for labelling and loading, (charged by the warehouse) and that any damage in transit is not covered by us

RETURN POLICY

Item must be returned within 30 days after the buyer receives it.
The buyer is responsible for return postage costs.
You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns, you may not receive a full refund.
Note: If you are in anyway dissatisfied or have any issues with your purchase, please contact us through messages for a resolution before opening a return.

DELIVERY - COURIER

Delivery of the Goods supplied by Premier House to you shall be taken to occur upon the Goods being unloaded at the address specified by you in your order.
Delivery of the Goods will be 'curb side delivery only'. This means the delivery will be to the closest practical point (for the driver) of the building or a loading dock only. Upstairs, Inside or unassisted deliveries are not possible.
We can request a call prior, however we cannot guarantee nor do we have direct contact with the driver. Please track and contact the courier customer service team.
Delivery Fee includes one (1) delivery attempt only. You acknowledge that you will be responsible for all attempted delivery & redelivery charges incurred by Premier House as a result of your failure to be present or accept prompt delivery of goods.
The driver will require assistance. We cannot guarantee a tailgate service without extra charge. You can request a guaranteed “tailgate” service prior to dispatch. If you do not request and pay for a tailgate service you are deemed to have accepted the delivery terms including assistance, a refusal by you or the driver will incur extra redelivery charges or a depot pick up.
You must inspect the Goods at the time of delivery and sign for in good condition, if the item is not in good condition you must notify the driver and Premier House immediately before accepting the goods or releasing the courier. We will require photographic proof or other evidence in the event of an insurance claim. (Carton damage alone is not a reason for refusal of delivery)

INSURANCE

Please note: shipping and insurance is offered and provided by the carrier, Premier House is not the carrier or insurer and will not be liable for any delays, damage, or denial of any claim.
In the rare event of a product arriving damaged,a claim with the carrier or insurance provider will need to be made at the time of delivery and no later than 24 hours. Any shipping damage must be clearly noted at the time of delivery, any delays in unboxing or use will be not be considered for the damage claim eligibility.
Please Note: By signing for or giving Authority To Leave you are accepting the product as delivered.
This may take approximately 7-10 working days. Immediate replacement of the item is not possible until the carrier or insurer has processed and approved the claim.
If you do not wish to use this service, you are welcome to pick-up or arrange your own transport, a picking, labelling and dispatch fee applies. Please note, Premier House is not liable for any loss or damage due to self-arranged collection or damage in transit.

AUSTRALIA POST

Your freight will be sent via Australia Post on your behalf to the address supplied, your tracking number will appear on your sales receipt. You must use this number to track your item by logging onto the Australia Post website. Please allow 3-12 hours for tracking to show.
If the nominated address is unattended when the driver attempts delivery, they will return the freight to the local post office and leave a card in your letterbox so you can collect it from the Post Office.
It is the customers responsibility to track and collect promptly if required, your delivery includes one (1) delivery only, any item returned to Premier House, that requires re posting, will incur addition postage fees to the customer.
Please note Premier House does not actively track your parcel once dispatched.

LOCAL PICK-UP / WAREHOUSE COLLECTION

Not all items available at all locations. Payment is to be made prior to pick up, either by Credit card over the phone or Direct Deposit. (Please note PAYPAL not available for this service.)

Premier House offers local pick-up/collection for some items, if arranged prior.
Subject to confirmation by us of stock availability at the warehouse,
We advise customers to use our shipping service to ensure that goods are delivered safely and securely.
Item collections will require a suitable ute or trailer, please note items can not be laid down or loaded into an unsuitable vehicle by the warehouse.
You are most welcome to pick up. Our products are stored at an independent third-party warehouse; OHS and pickup rules apply:
The warehouse will require a copy of your sales receipt, your vehicle rego number & a copy of your driver’s licence.

Pick up Points available at

Moorabbin, VIC (Covid Update: Temporarily not Available)
Rocklea, QLD (Chillmax Fridges)
Hazelmere, WA (Chillmax Fridge & Swimmax Mini Heat Pump)
Monday - Friday: 9 AM to 3 PM

T&C's, FAQS, Service & Warranty

WARRANTY STATEMENT

Swimmax Products are backed by a (1) Year onsite and (3) Year parts manufacturers warranty as specified on the product page. The specific warranty term for a product can be found under the WARRANTY section of the product specifications. The warranty exceeds the consumer warranties and guarantees under Australian Consumer Law. Warranties are for the Original Owner in the Original location.

Extended Warranty for $249.00

(2) Year Onsite and (5) Year Parts - Our new extended warranty ONLY applies for items purchased after October 2019 and is specifically noted on your Invoice. And is available up to 90 days after purchase.
The warranty period will commence from the date of purchase from Premier House. (not the date of installation or first use)
The decision of whether to repair, replace or refund a faulty item is at Premier House’s sole discretion.

How will my product fault be solved?

We aim to assist promptly and professionally. Your cooperation and patience will help us resolve your issue more quickly. In most instances we can resolve your concern without a site visit; most issues are resolved promptly with customer assistance.

When you call for service, please note that our customer service team cannot send a technician, without first following our “Trouble Shooting and Diagnosis” procedure.
We will require your assistance in the first instance to "Trouble Shoot" (This is to avoid you paying for an unnecessary service call fee charged by the service agent). This may involve sending us photos, adjusting settings, testing and ensuring the unit has been installed and operated with best practice.

Before calling for service, please read all instructions carefully and ensure the item is correctly setup.
Please also ensure you have the following information, have confirmed the following and can provide.

Please also ensure you have confirmed and can provide the information:

Proof of purchase - (Please provide your date of purchase, address, model number)
Serial Number of the unit - A Photo will be required.
Installation – Has the unit been installed in accordance with the manufacturer’s instructions. A photo will be required. Picture of the unit showing wide shot and also the controller/Contents (if applicable)
Operation – Has the unit been used for its primary purpose, installed and operated accordingly. Be prepared to help “trouble shoot” the issue and provide further assistance, photos or information.

Our customer service team maybe unable to assist you further, if you cannot provide requested information.

What to expect:

The best solution to any product fault depends on the nature of the fault itself, and each fault will be given a solution to best solve your problem.

If the unit has found to be incorrectly installed it will need to be rectified (by the customer) before further troubleshooting or assistance can be offered.
Self-Help Solutions: Wherever possible – Premier House requires customers to use “Self Help” solutions. For example, if a minor setting needs adjustment as per a product manual or our instructions or if an electrical plug has come undone in transport, the customer can rectify the situation quickly and effectively by following our simple solutions.
Adjustments: If the fault can be solved with a small adjustment such as to the item’s control panel, we will immediately advise you on how to do it.
Spare Parts: If the fault can be solved with the provision of a spare part(s) – we will immediately send you the spare part(s)
Repair: If we can not resolve via the above, we will send a technician, subject to the service call provisions and terms.
Replacement: If the fault falls within our warranty policies and can only be solved by the provision of a replacement but not a spare part/Service Call – (at our discretion) we will send you a replacement as soon as possible. Please note that Premier House may or may not require the return of the faulty product prior to sending a replacement, (at our sole discretion).
Credit/Full Refund: If the fault cannot be solved with a spare part/Repair and no replacements are available within 4 weeks, and no alternative products are to your liking, we will offer you a full refund or store credit should you so choose. (The full refund will not include postage/freight fees which will be deducted from the total as per our returns policy and general terms).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Callout/Service Calls:

Please note: whilst every effort will be made to provide prompt service, we cannot guarantee or provide immediate or next day service. Service call will be made at the first availability of a suitable service agent. This may take 7-14 days.
If you require a call out and we find that the fault is not covered by the warranty, you are responsible for our standard call out charge. If you wish to have the relevant component repaired or replaced by us that service will be at your cost. Where a failed component is replaced under this warranty, the balance of the original warranty period will remain effective. The replacement does not carry a new warranty.
Where the unit is installed outside the boundaries of a metropolitan area as defined by us or further than 25 km from either the metropolitan capital CBD or a regional Accredited Service Agent's office, the cost of additional transport, insurance and travelling between the nearest Service Agent’s office, the travel or additional cost shall be the owner’s responsibility.
Unit must be in a readily accessible and safe location. Please ensure this is done prior to a site visit/service call. The cost of making the unit readily accessible is the responsibility of the customer.
Where the unit is installed in a position that does not allow safe or ready access, the unit will not be able to be serviced and a futile service call out fee or waiting time will be charged at the discretion of the service agent.
Should it prove difficult to diagnose the fault or perform the repair work in the space or environment provided, or if the unit is located outside the service area then the unit will need to go off site (at the customers expense) for repair and return.
This warranty only applies to the original and genuine unit in its original installed location and any genuine replacement parts

Reviews

Swimmax 13/18 - very happy

By: Mark on 11 October 2019
I have had one of these heating my pool since 2012. I live in SE QLD and the unit is probably one size larger than I needed - my pool is about 45,000 litres. I chose the larger unit because it was only $200 cheaper at the time and I didn't want to get caught out with not enough heat. I would buy the same again. It has heated my pool easily from late September to mid May each year and run faultlessly. I have it running on controlled load and it costs about $400 to $500 per year. I run the temp at 31 deg, which I have found is a good balance for the kids, the cool spring/autumn nights and heavy summer rains that we sometimes get. I also use a good quality Daisy thermal pool cover, which is essential if you are serious about heating your pool. It will reduce the load on the heat pump quite a bit by warming the water on sunny days and reducing heat loss at night.

(5)