Buy Jebao SME-5000 water pump

Jebao SME-5000 - 5000 L/H Eco

Energy saving 40 watt water pump for your Reef, Aquarium, Fresh & Saltwater Fish Pond

Strong Power and Low Noise

High performance motor with low energy consumption that operates in near silence. You can guarantee a peaceful and comfortable environment you and your fishes can enjoy.

High Lift with Automatic Power Off Protection

Asynchronous motor technology that features safe operation by automatic power off when the pump runs dry.

Multi-functional Pump

Jebao SME3000 Pump can be used as a submersible or inline pump. It is easy to install which allows wide application such as in fish tanks, fountains, waterfalls and irrigation systems.

Detachable and Easy to Clean

Removable integrated housing prevents larger items to clog the pump. It is easy to clean and detach without the use of any additional tools.

WIDE APPLICATION

Bird Bath
Aquarium
Small Water Feature
Indoor Fountain

Specifications

Model	Jebao SME-5000
Maximum Lift (Hmax)	3.5m
Flow Rate	5000 L/H
Voltage	220-240/50Hz 120V 60hz
Power	40W
Inlet/Outlet	40mm / 1.5”
Power Cord	Australian standard power cord
Adaptors included to fit	20mm / 0.8”, 25mm / 1”, 30mm / 1.2” tubings
Packing Dimension (mm)	260 x 210 x 150

Shipping, Delivery & Return Policy

SHIPPING GUIDELINES

Your item will be shipped to your registered address.
Please make sure your delivery information is up to date before checking out, and that you supply an attended address.
Please provide your mobile phone number and the contact number of the delivery address, this will assist with the dispatch and delivery of your item.
All items with Free Shipping will be sent with Australia Post.
All other items will be sent with a Courier
Tracking: you will be provided with a tracking number and contact option for the carrier, Premier House does not actively track once dispatched and received by the carrier. Customers are required to track and contact the carrier in the first instance to ensure they are aware of the status and location of their item.
Premier House is happy to assist with any shipping and delivery issues, but accept no responsibility for delay of delivery or customers not tracking, receiving or collecting promptly.
If you do not wish to use this service, you are welcome to pick-up or arrange your own transport, a picking, labelling and dispatch fee applies. Please note, Premier House is not liable for any loss or damage due to self-arranged collection or damage in transit.
3rd party carrier collection incurs a $25 handling fee for labelling and loading, (charged by the warehouse) and that any damage in transit is not covered by us

RETURN POLICY

Item must be returned within 30 days after the buyer receives it.
The buyer is responsible for return postage costs.
You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns, you may not receive a full refund.
Note: If you are in anyway dissatisfied or have any issues with your purchase, please contact us through messages for a resolution before opening a return.

DELIVERY - COURIER

Delivery of the Goods supplied by Premier House to you shall be taken to occur upon the Goods being unloaded at the address specified by you in your order.
Delivery of the Goods will be 'curb side delivery only'. This means the delivery will be to the closest practical point (for the driver) of the building or a loading dock only. Upstairs, Inside or unassisted deliveries are not possible.
We can request a call prior, however we cannot guarantee nor do we have direct contact with the driver. Please track and contact the courier customer service team.
Delivery Fee includes one (1) delivery attempt only. You acknowledge that you will be responsible for all attempted delivery & redelivery charges incurred by Premier House as a result of your failure to be present or accept prompt delivery of goods.
The driver will require assistance. We cannot guarantee a tailgate service without extra charge. You can request a guaranteed “tailgate” service prior to dispatch. If you do not request and pay for a tailgate service you are deemed to have accepted the delivery terms including assistance, a refusal by you or the driver will incur extra redelivery charges or a depot pick up.
You must inspect the Goods at the time of delivery and sign for in good condition, if the item is not in good condition you must notify the driver and Premier House immediately on 0356821551 before accepting the goods or releasing the courier. We will require photographic proof or other evidence in the event of an insurance claim. (Carton damage alone is not a reason for refusal of delivery)

INSURANCE

Please note: shipping and insurance is offered and provided by the carrier, Premier House is not the carrier or insurer and will not be liable for any delays, damage, or denial of any claim.
In the rare event of a product arriving damaged, a claim with the Carrier or Insurance provider will need to be filed on the same day. No claims can be made after this time.
Any shipping damage must be clearly noted at the time of delivery, any delays in unboxing or use will be not be considered for the damage claim eligibility.
This may take approximately 7-10 working days. Immediate replacement of the item is not possible until the carrier or insurer has processed and approved the claim.
If you do not wish to use this service, you are welcome to pick-up or arrange your own transport, a picking, labelling and dispatch fee applies. Please note, Premier House is not liable for any loss or damage due to self-arranged collection or damage in transit.

AUSTRALIA POST

Your freight will be sent via Australia Post on your behalf to the address supplied, your tracking number will appear on your sales receipt. You must use this number to track your item by logging onto the Australia Post website. Please allow 3-12 hours for tracking to show.
If the nominated address is unattended when the driver attempts delivery, they will return the freight to the local post office and leave a card in your letterbox so you can collect it from the Post Office.
It is the customers responsibility to track and collect promptly if required, your delivery includes one (1) delivery only, any item returned to Premier House, that requires re posting, will incur addition postage fees to the customer.
Please note Premier House does not actively track your parcel once dispatched.

LOCAL PICK-UP / WAREHOUSE COLLECTION

Not all items available at all locations. Payment is to be made prior to pick up, either by Credit card over the phone or Direct Deposit. (Please note PAYPAL not available for this service.)

Premier House offers local pick-up/collection for some items, if arranged prior.
Subject to confirmation by us of stock availability at the warehouse,
We advise customers to use our shipping service to ensure that goods are delivered safely and securely.
Item collections will require a suitable ute or trailer, please note items can not be laid down or loaded into an unsuitable vehicle by the warehouse.
You are most welcome to pick up. Our products are stored at an independent third-party warehouse; OHS and pickup rules apply:
The warehouse will require a copy of your sales receipt, your vehicle rego number & a copy of your driver’s licence.

Pick up Points available at

Moorabbin, VIC (Covid Update: Temporarily not Available)
Rocklea, QLD (Chillmax Fridges)
Hazelmere, WA (Chillmax Fridge & Swimmax Mini Heat Pump)
Monday - Friday: 9 AM to 3 PM

T&C's, FAQS, Service & Warranty

WARRANTY STATEMENT

All our products are backed by a 1 year onsite and 3-year parts manufacturers warranty as specified on the product page. The specific warranty term for a product can be found under the WARRANTY section of the product specifications. The warranty exceeds the consumer warranties and guarantees under Australian Consumer Law. Warranties are for the Original Owner in the Original location.

SERVICES

How will my product fault be solved?

We aim to assist promptly and professionally. Your cooperation and patience will help us resolve your issue more quickly. In most instances we can resolve your concern without a site visit; most issues are resolved promptly with customer assistance.

When you call for service, please note that our customer service team cannot send a technician, without first following our “Trouble Shooting and Diagnosis” procedure.
We will require your assistance in the first instance to "Trouble Shoot" (This is to avoid you paying for an unnecessary service call fee charged by the service agent). This may involve sending us photos, adjusting settings, testing and ensuring the unit has been installed and operated with best practice.

Before calling for service, please read all instructions carefully and ensure the item is correctly setup.
Please also ensure you have the following information, have confirmed the following and can provide.

Please also ensure you have confirmed and can provide the information:

Proof of purchase - (Please provide your date of purchase, address, model number)
Serial Number of the unit - A Photo will be required.
Installation – Has the unit been installed in accordance with the manufacturer’s instructions. A photo will be required. Picture of the unit showing wide shot and also the controller/Contents (if applicable)
Operation – Has the unit been used for its primary purpose, installed and operated accordingly. Be prepared to help “trouble shoot” the issue and provide further assistance, photos or information.

Our customer service team maybe unable to assist you further, if you cannot provide requested information.

What to expect:

The best solution to any product fault depends on the nature of the fault itself, and each fault will be given a solution to best solve your problem.

If the unit has found to be incorrectly installed it will need to be rectified (by the customer) before further troubleshooting or assistance can be offered.
Self-Help Solutions: Wherever possible – Premier House requires customers to use “Self Help” solutions. For example, if a minor setting needs adjustment as per a product manual or our instructions or if an electrical plug has come undone in transport, the customer can rectify the situation quickly and effectively by following our simple solutions.
Adjustments: If the fault can be solved with a small adjustment such as to the item’s control panel, we will immediately advise you on how to do it.
Spare Parts: If the fault can be solved with the provision of a spare part(s) – we will immediately send you the spare part(s)
Repair: If we can not resolve via the above, we will send a technician, subject to the service call provisions and terms.
Replacement: If the fault falls within our warranty policies and can only be solved by the provision of a replacement but not a spare part/Service Call – (at our discretion) we will send you a replacement as soon as possible. Please note that Premier House may or may not require the return of the faulty product prior to sending a replacement, (at our sole discretion).
Credit/Full Refund: If the fault cannot be solved with a spare part/Repair and no replacements are available within 4 weeks, and no alternative products are to your liking, we will offer you a full refund or store credit should you so choose. (The full refund will not include postage/freight fees which will be deducted from the total as per our returns policy and general terms).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Callout/Service Calls:

Please note: whilst every effort will be made to provide prompt service, we cannot guarantee or provide immediate or next day service. Service call will be made at the first availability of a suitable service agent. This may take 7-14 days.
If you require a call out and we find that the fault is not covered by the warranty, you are responsible for our standard call out charge. If you wish to have the relevant component repaired or replaced by us that service will be at your cost. Where a failed component is replaced under this warranty, the balance of the original warranty period will remain effective. The replacement does not carry a new warranty.
Where the unit is installed outside the boundaries of a metropolitan area as defined by us or further than 25 km from either the metropolitan capital CBD or a regional Accredited Service Agent's office, the cost of additional transport, insurance and travelling between the nearest Service Agent’s office, the travel or additional cost shall be the owner’s responsibility.
Unit must be in a readily accessible and safe location. Please ensure this is done prior to a site visit/service call. The cost of making the unit readily accessible is the responsibility of the customer.
Where the unit is installed in a position that does not allow safe or ready access, the unit will not be able to be serviced and a futile service call out fee or waiting time will be charged at the discretion of the service agent.
Should it prove difficult to diagnose the fault or perform the repair work in the space or environment provided, or if the unit is located outside the service area then the unit will need to go off site (at the customers expense) for repair and return.
This warranty only applies to the original and genuine unit in its original installed location and any genuine replacement parts